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Return & Refund Policy

All items should be inspected for factory defects or damage, prior to being used. It is our sole discretion to authorize returns for credit or exchange. Returns will be accepted within 14 calendar days for store credit. Store credit is allowed under the following conditions:

All returns must be returned in original, unused, resalable condition and must be returned in the original exterior box, well packed, accompanied by the original packing material, manuals and any other accessories provided with the original delivery.  Additional packaging may be necessary.

All returns must be securely packaged, prepaid and shipped via a secure carrier or personally delivered to our office.  Return shipping, payment for return shipping, and any subsequent damages from return shipping are the responsibility of the purchaser. EroticSA is not responsible for packages lost or damaged while in transit to us.

All returns must be accompanied by a copy of the original receipt.

A restocking fee of 15% will be applied to any returned order. Please include a short note inside your return package explaining why you’re returning the item.

Shipping and handling fees are not refundable for any reason.

Once an order has been processed, any measures that must be taken to correct either the merchandise in the order or the shipping method or location will be considered a non-defective return and subject to any policies that apply to such a return.

Refunds or exchanges will not be issued until the return item has been received and logged by EroticSA.

EroticSA reserves the right to cancel or alter this policy, at its sole discretion, from time to time.